How To Repair Samsonite Luggage Divider
The health and safety of our employees, customers, and customs is our top priority. Due to our COVID-19 procedures, we are taking email via our contact united states form. The Service & Repairs page has been updated with additional data that might answer your question. If not, then delight contact us via the Contact Us form link below. Thank you for your patience and support.
To create a Repair Asking, please CLICK HERE
For More than Data, please visit FAQs
LUGGAGE REPAIR POLICY
Your baggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier impairment, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Centre. Please note any shipping costs to the repair center will exist your responsibility.
The Authorized Repair Center volition brand the final determination on the status of the product with the possible following outcomes:
- If the product is repairable and covered under warranty, the product will exist repaired at Samsonite's expense and returned to you.
- If the product is not repairable and is covered nether warranty, yous will exist contacted via email in regards to receiving a comparable warranty replacement at no price to you.
- If the product is repairable and non covered under warranty, yous may either have the product returned to you united nations-repaired, or have the product repaired at your ain expense. This will exist communicated to yous by the Authorized Repair Heart via electronic mail.
- If the product is not repairable and not covered under warranty, y'all can elect to take the Authorized Repair Middle send the product back to you united nations-repaired, or you may enquire the Authorized Repair Middle to dispose of the production. This volition be communicated to you by the Authorized Repair Center via email.
When creating your repair ticket, your options of getting your production to the authorized repair center are below:
Y'all may choose to ship or personally bring your product to the authorized repair eye. If you select to ship it to the repair center, nosotros recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Visitor Store and the Store will be happy to ship this to the repair center for you at a a small fee:
- $x for piece under 26"
- $15 for 26" or larger
(NO Aircraft TO THE Store IS PERMITTED)
To motion forrard with this process, delight CLICK Hither to create your repair request.
REPLACEMENT PARTS
Certain replacement parts are available for purchase, along with a modest shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. Please be enlightened that all requests will exist filled, subject to availability. Please complete our Contact u.s. page with details of your request. Exist sure NOT to include any credit bill of fare data via this page. A team member volition contact you lot by telephone to obtain this information securely if necessary within two concern days.
For faster service, re-create and paste the below questions, followed by your answers into the COMMENTS Department of our Contact us page:
- 4 digit material grouping number located on interior label. (Example below)
- Size and colour of product.
- Purchase data.
- Detailed description of part needed.
Please note: Numbers on your label may differ in order from the beneath tabular array:
| Label | Example of label number |
|---|---|
| Production Date | 20170901 |
| PO/LOT # | 4500414982 |
| Material Group # | 5134 |
| Material Projection # | MA2622 |
| Vendor # | 5000609 (circled) |
| Factory # | 1124805 (circled) |
LOCK INSTRUCTIONS
Please CLICK Here to view our bachelor lock instructions.
Employ OF AN UNAUTHORIZED REPAIR CENTER
A number of our International and U.S. dealers take in-store repair facilities. Delight note: Repair services and parts offered by our dealers are contained of Samsonite and are priced at the sole discretion of the dealer.
If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK Hither to review our Authorized Repair Center Process.
For additional warranty and repair assistance, delight contact Consumer Relations using the Contact us grade and choose "Questions about Warranty and Repairs" from the drib down.
Source: https://shop.samsonite.com/serviceandrepairs.html
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